TrustYou (Reputation)

Guest feedback influences 95% of booking decisions. With TrustYou’s Reputation Management solution, hoteliers can positively impact their hotel’s online reviews and ratings by better understanding their guests and make improvements that drive more loyal customers and more revenue. Increase efficiency and quickly analyze and respond to feedback aggregated from hundreds of online sources from one inbox, including reviews collected from your own guest survey. Gain valuable insights into semantic and competitor analyses. See how you stack up against competitors and access the highest quality semantic technology that provides your hotel clear and immediate visibility into what your guests are saying about your hotel. Measure your Key Performance Indicators (KPIs) by choosing from a variety of analytical reports or set up a custom report. Download reports directly from your account or have them scheduled to be automatically sent to your inbox. Improve your overall rating with TrustYou’s Impact Score that helps you to identify the areas your hotel that you should focus on. You can find and respond to reviews based on the topics influencing your scores most positively or negatively. TrustYou’s Staff Operation tool helps you and your staff to stay on top of any issues and tasks that need attention. Simply assign tickets to the right staff members or set goals to increase your staff’s efficiency and improve your hotel’s operation. Manage your hotel’s reputation while on the go, with the TrustYou mobile app. Create alerts to ensure you’re always up-to-date with new posts, reviews, or comments.